Skip Navigation

Welcome to the Member Support page!

Here you can view frequently asked questions, find out how to contact our different departments, and more. Click here to jump to our how-to videos for help with Online & Mobile Banking.

Frequently Asked Questions

Online and Mobile Banking

How-to videos

Quick Tips

An array of quick tips

Education Videos

Become financially savvy in no time

Connect with a specialist

Member Services

M-F 7:00AM - 6:00PM PST

Account questions, transfers, loan payments, & card replacements


Lending Services

M-F 8:30AM - 5:00PM PST

Real Estate & Non-Real Estate Loans



Account Services

M-F 8:30AM - 5:00PM PST

IRAs, Trust, and Deceased Accounts: 925.454.2341

New Accounts, ACH, & Sharedrafts:

Additional Support

Send us a message: click the login button to sign into Online Banking and send us a secure message for a response during regular business hours.

After hours support:
Have questions about your account after normal business hours? Call our after-hours support for balance inquiries, transfers, online banking questions and more.

Please note questions regarding loan applications and payments from other financial institutions can only be answered during normal business hours.

Lost or stolen VISA cards: 844.665.5275

Follow and Connect With Us

How Can I Protect Myself from Payment App Scams?

Here’s some info about these scams and how to protect yourself from being the next victim: There are several variations...

Back to School

>> School may look different this year, but what students need won’t change. << Check out some great resources for...

Collect and Protect Important Documents

Which Documents to Collect If you are like most adults, you have probably kept thousands of pages of documents, varying...

Check out our blog.

Find even more information, tips, and advice on our blog!